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TERMS & CONDITIONS

Use of our website and/or placing an order with LemonCitrusTree constitutes acceptance of our Terms & Conditions. Please do not place an order if you do not agree with the terms listed below!

Please review carefully for important ordering information.

Please be aware that we sell our trees by age and height of the tree only. We cannot guarantee that any tree will arrive with blossoms or fruit.

Holiday & Winter Shipping:
We will make all efforts to get your package delivered for a special occasion, however we cannot guarantee on time deliveries due to any delays out of our control. This includes customer provided incorrect address information or issues with our shipping service that are beyond our control (weather, equipment breakdowns, transportation delays ... etc) . If the transit low temperatures are below 30 Degrees we will hold your order and ship when the temps are more favorable to ensure a healthy plant upon arrival.

Warranty:
During your 3 year warranty period you are entitled to one replacement if your tree dies when cared for under proper recommended conditions, please contact support at support@lemoncitrustree.com or call 866-216-TREE (8733). You are responsible for the shipping cost of any warranty replacement. Shipping & Handling for each tree for warranty replacements is as follows: 1-2 Year Old; $22.75, 2-3 Year Old; $31.79, 3-4 Year Old; $35.99, 4-5 Year Old; $41.99. In all cases goods cannot be returned after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way. Our 3 Year Warranty Details & Exceptions: Warranty expires in 3 years. The warranty requires that you contact us regarding any tree care issues you may have prior to the death of the tree. Warranty is void on any plants planted in the ground outside other than the recommended zones 9-11 or if a tree in a container is exposed to freezing temperatures. If customer authorizes shipment during below freezing temperatures, then warranty is void. 3 Year Warranty does not apply to all plants and trees, please see the individual product description to view the warranty length. Our Warranty does not cover any damage due to Acts of God, such as storm damage, etc. If you move your citrus tree(s) into another state and it is a citrus-producing state then your warranty may be void. Moving citrus trees across state lines into citrus producing states is illegal due to USDA regulations. Lemoncitrustree.com under no circumstances implies or expresses any warranty as to the production of the plants sold. Many plants may not produce fruit or flowers as a result of customer growing practices, inadequate pollination, unsuitable soil types, and regional climate variations. We cannot guarantee that any tree sold on our website will arrive with blossoms or fruit.

Lemoncitrustree.com under no circumstances implies or expresses any warranty as to the production of the plants sold. Many plants may not produce fruit or flowers as a result of customer growing practices, inadequate pollination, unsuitable soil types, and regional climate variations. We cannot guarantee that any tree sold on our website will arrive with blossoms or fruit.

Exceptions to the 3 Year Warranty: Miracle Fruit Plants, Berry plants (such as the Goji, Blueberry, Blackberry) & Kaffir Lime Trees have a 90 Day Warranty.

Shipping & Delivery:
We ship every Monday for the previous week's orders with the exception of Florida orders (excluding holidays), which ship out every Wednesday. Once your order has shipped it will updated in our system and you automatically receive a tracking number for your order via email, it will also be displayed in your account. You can track your order via your account in our store or by going to UPS.com then enter your tracking number into the track and confirm field. If you have not received your order within one week of receiving your tracking number, please contact us immediately. We will need to put a tracer on your package. If you do not contact us within this time frame, we will not honor any warranty replacements or refunds. If you have any questions, please contact us via email at support@lemoncitrustree.com, by creating a ticket in your customer account or by calling us at 866-216-TREE (8733).
     
Returns & Replacements:
Due to the nature of products we sell, we cannot accept returns for any reason other than for warranty replacements. We do not provide refunds for any orders that have shipped. Damaged leaves or small branch breakage can be a normal part of the shipping process and does not affect the health of the plant. Just trim off any damaged leaves or stem and the plant will put out new growth. If you receive a tree that has been damaged by the shipping carrier or arrives in poor condition, please save the packaging and contact us immediately at support@lemoncitrustree.com or call us at 866-216-TREE (8733). You must contact us within three days of the arrival of the broken tree. We require pictures of the entire tree and the container along with a picture showing the entire box that the tree arrived in. Once we receive pictures of the tree and box we will be able to resolve your issue.
     
Ordering:
You may use our website to place your order or you may place your order over the phone by calling us 866-216-TREE (8733). We are available from 9am-5pm CST. Please note that we cannot ship to Alaska or Hawaii. We cannot ship Citrus Trees to Arizona. Some of our trees, based on size and/or variety, cannot ship to every state, please check the product description for any restrictions before attempting to place an order. We do not ship internationally, no exceptions.
     
Payment, Pricing & Promotions:
We gladly accept Visa, Mastercard, Discover, American Express & PayPal. We may also accept checks or money orders for large volume orders, please contact us at 866-216-TREE (8733) for more information. We fight fraud with our advanced security systems, we reserve the right to cancel any order suspected of fraud. Sorry, we cannot provide rain checks for out-of-stock promotional items. We do not provide refunds for any orders that have shipped, if you decide later that you need to cancel your order; please contact us as soon as possible at 866-216-TREE (8733) so we may cancel and provide a refund.