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TERMS & CONDITIONS
Use of our website and/or placing an order with LemonCitrusTree constitutes acceptance of our Terms & Conditions. Please do not place an order if you do not agree with the terms listed below!
Please review carefully for important ordering information.
Holiday & Winter Shipping:
We will make all efforts to get your package delivered for a special occasion, however we cannot guarantee on time deliveries due to any delays out of our control. This includes customer provided incorrect address information or issues with our shipping service that are beyond our control (weather, equipment breakdowns, transportation delays ... etc) . If the transit low temperatures are below 30 Degrees we will hold your order and ship when the temps are more favorable to ensure a healthy plant upon arrival.
Most trees we sell are provided with a 3 Year Warranty against death. The warranty will not be honored if we find during our investigation that the tree has not been properly cared for while under the customer's possession or if the tree has been planted in the ground for zones 8 or less. With that in mind, we do realize that honest mistakes are sometimes made and for this we reserve the right to make warranty approval decisions on a case by case basis. If you have purchased a tree from us within the last three years that has died, please email us at email@example.com. Include a clear photo of the tree that has died along with your original order information, including order number and name of the original purchaser. Also include your current shipping address and phone number. If you want to use a different email address in your order than the one you contact us from, then also include that as well. Explain any issues you had while caring for the tree, including what you believe caused the death. We may request further information from you to complete your request. Customers are required to cover any shipping fees related to warranty replacements. You will be notified of such fees before your warranty replacement order is processed for shipment. Damaged leaves are not covered under this warranty. This is a cosmetic issue that does not affect the health of the plant. It's a natural way that trees and shrubs protect themselves when exposed to heat or darkness. Just trim off any yellow or dried leaves and new foliage should start growing.
Lemoncitrustree.com under no circumstances implies or expresses any warranty as to the production of the plants sold. Many plants may not produce fruit or flowers as a result of customer growing practices, inadequate pollination, unsuitable soil types, and regional climate variations. We cannot guarantee that any tree sold on our website will arrive with blossoms or fruit.
Exceptions to the 3 Year Warranty: Miracle Fruit Plants, Berry plants (such as the Goji, Blueberry, Blackberry) & Kaffir Lime Trees have a 90 Day Warranty.
Shipping & Delivery:
We ship every Monday for the previous week's orders with the exception of Florida orders (excluding holidays), which ship out every Wednesday. Once your order has shipped it will updated in our system and you automatically receive a tracking number for your order via email, it will also be displayed in your account. You can track your order via your account in our store or by going to UPS.com then enter your tracking number into the track and confirm field. If you have not received your order within one week of receiving your tracking number, please contact us immediately. We will need to put a tracer on your package. If you do not contact us within this time frame, we will not honor any warranty replacements or refunds. If you have any questions, please contact us via email at firstname.lastname@example.org, by creating a ticket in your customer account or by calling us at 229-299-5555.
Returns & Replacements:
Due to the nature of products we sell, we cannot accept returns for any reason other than for warranty replacements. We do not provide refunds for any orders that have shipped. Damaged leaves or small branch breakage can be a normal part of the shipping process and does not affect the health of the plant. Just trim off any damaged leaves or stem and the plant will put out new growth. If you receive a tree that has been damaged by the shipping carrier, please save the packaging and contact us immediately (no later than 3 days after receiving tree) at email@example.com. Include a photo of tree and a photo of the box that the tree came in, so we can evaluate the damage to place a claim UPS. You will be given further information upon the receipt of this information from you. A replacement will be sent to you if it is found that the damage occurred during shipment.
You may use our website to place your order or you may place your order over the phone by calling us 229-299-5555. We are available from 9am-5pm CST. Please note that we cannot ship to Alaska or Hawaii. We cannot ship Citrus Trees to Arizona. Some of our trees, based on size and/or variety, cannot ship to every state, please check the product description for any restrictions before attempting to place an order. We do not ship internationally, no exceptions.
Payment, Pricing & Promotions:
We gladly accept Visa, Mastercard, Discover, American Express & PayPal. We may also accept checks or money orders for large volume orders, please contact us at 229-299-5555 for more information. We fight fraud with our advanced security systems, we reserve the right to cancel any order suspected of fraud. Sorry, we cannot provide rain checks for out-of-stock promotional items. We do not provide refunds for any orders that have shipped, if you decide later that you need to cancel your order; please contact us as soon as possible at 229-299-5555 so we may cancel and provide a refund.