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Cold Weather Delays
Cold Weather Shipping Delays
Due to the perishable nature of the trees that we ship we must be very careful to not ship out a tree when the low temperatures fall below 28 degrees. We do ship with heat packs for temperatures 28 and above. This allows us to fulfill many orders safely (even in the middle of winter) but if the low temperature falls below the 28 degree mark, heat packs will not help; your tree will likely die from exposure. Due to this we will hold any order that's delivery zipcode shows a low temperature below the 28 degree mark for the scheduled delivery day. We will recheck the delivery zipcode each week and once the low temperature has improved your order will ship.
If we have to hold your order due to the low temperature you will receive a notice via email. Once your order ships you will receive the tracking information via email as well. If your order is held and you need further information, please contact us at 866-216-TREE (8733) or email us at support@lemoncitrustree.com
If you live in a cold weather state, please allow 6-8 weeks for delivery depending on your local weather.